Module 1 · Required before first trip
Zero-tolerance drug and alcohol policy
CarryU operates a zero-tolerance policy on drug and alcohol use. You may not drive under the influence of any substance, including prescription medication that impairs driving. A rider can report a suspected violation from inside the app; when they do, your account is suspended immediately while the report is investigated. Confirmed violations end your access to the platform permanently. This module covers what counts as a violation, what happens during an investigation, and how to respond if you are reported.
Basis: CPUC Decision 13-09-045. Renewed annually.
Module 2 · Required before first trip
Accessibility and service animals
You must accept a rider travelling with a service animal. This is not optional, allergies and personal preference are not exemptions, and refusing is grounds for removal from the platform. The module also covers assisting riders with mobility devices, stowing folding wheelchairs and walkers, and how to handle a trip where the vehicle cannot accommodate a rider's equipment. It explains what to say and do rather than leaving you to guess.
Basis: Americans with Disabilities Act; California Unruh Civil Rights Act; CPUC accessibility rules.
Module 3 · Required before first trip
Distracted driving and phone use
California law prohibits holding a phone while driving. Your device must be mounted, and you may only activate or deactivate a function with a single tap or swipe. This module covers legal mounting positions, handling trip requests safely, why you should never read messages at a light, and how to pull over safely when you need to interact with the app properly.
Basis: California Vehicle Code section 23123.5. Renewed annually.
Module 4 · Required before first trip
Insurance periods and what they mean for you
Your app-on time is split into three periods, and different insurance applies in each. Period 1 runs from going online until you accept a trip. Period 2 runs from acceptance until your passenger is in the car. Period 3 runs from pickup until they get out. Critically, your personal auto policy does not cover you in any of these periods, and provides no collision or comprehensive cover for your own vehicle from the moment you log on. This module walks through each period, what CarryU's policy covers, and what to do at the scene of a collision.
Basis: California Public Utilities Code sections 5432 and 5433.
Module 5 · Required before first trip
Vehicle standards and the 19-point inspection
Your vehicle needs a 19-point inspection at a Bureau of Automotive Repair licensed facility before your first trip, renewed every 12 months or 50,000 miles, whichever comes first. This module lists all nineteen inspection points so you can spot problems before you pay for an inspection, explains how to upload your certificate, and covers the monthly odometer reporting that tracks your mileage against the 50,000-mile limit. Your account suspends automatically when an inspection expires.
Basis: CPUC General Order 157-E.
Module 6 · Required before first trip
Passenger safety and incident reporting
How to verify you have the right rider before they get in, how to handle an intoxicated or aggressive passenger, when to end a trip early, and what to do after a collision. The module sets out which incidents must be reported to CarryU, the deadline for reporting each type, and which ones also require a police report. It covers your right to decline or end a trip when you feel unsafe.
Basis: CPUC incident reporting requirements; CarryU community standards.
Module 7 · Required before first trip
Anti-discrimination and rider conduct
You may not refuse or cancel a trip based on a rider's race, colour, national origin, religion, sex, gender identity, sexual orientation, disability, age, or any other protected characteristic, or based on the neighbourhood they are travelling to or from. This module covers what lawful trip refusal looks like, how cancellation patterns are monitored, and how to report a rider whose conduct violates community standards.
Basis: California Unruh Civil Rights Act; CPUC non-discrimination requirements.
Recommended · Not required
Earning well in your market
Not a compliance module. Where demand concentrates through the week in your area, why staging in a designated waiting area earns more than circling, how the three periods affect your fuel costs, and how to read your weekly earnings breakdown. Optional, but drivers who complete it tend to spend less time and fuel waiting for a match.
Optional. No completion deadline.
